TERMS & CONDITIONS
This website is operated by the french private limited company Tigres d'Or sarl. These "Terms and Conditions" govern the use of this website, any order placed through this website, and all contracts between us and you concluded through this website. Please carefully read these Terms and Conditions. By using this website, you accept to be bound by these Terms and Conditions. We may update these Terms and Conditions from time to time.
1 How to place an order ?
1.1 To place an order, you will be required to follow the online shopping process to submit your order. You will then receive an email from us acknowledging that we have received your order.
1.2 All orders are subject to acceptance by us. We will confirm such acceptance by sending you another email confirming that the good has been dispatched ("Order Confirmation''). The contract between you and us will only be formed when you have received our Order Confirmation and only in relation to the good mentioned therein.
1.3 By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding agreements.
1.4 In the event of supply difficulties or if goods are no longer available, we will inform you and reimburse any monies that you might already have paid.
1.5 Items offered via this website are only available for delivery to countries in the EU and the USA.
2.1 We charge the prices mentioned on our website. The prices are inclusive the applicable VAT. Delivery costs will be charged in addition and will be displayed in the overview of total costs, before you submit your order. The accepted manner of payment is described on our website.
3 Delivery and ownership
3.1 We will endeavour to fulfil your order by the delivery date as set out in the Order Confirmation, or if no delivery date is specified, within 14 days after the date of the Order Confirmation, unless there are exceptional circumstances. If it results impossible to present your order at the designated address within those 14 days, we will contact you before expiry of that period.
3.2 If we are unable to deliver after two attempts, we will try to find a secure place to leave your parcel. We will leave a note explaining where your parcel is and how you can pick it up. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another day.
3.3 Ownership of the goods will only pass to you when we receive full payments of all sums due in respect of the goods, including delivery costs, or upon delivery, whichever is later.
4 Intellectual property rights
4.1 You acknowledge and agree that all intellectual property rights in all materials and contents contained in this website shall remain at all times vested in us or our licensors. You agree that you will not use such proprietary information or materials in any way whatsoever except for the use of this website in compliance with these Terms and Conditions.
5 Return of a good
Right of withdrawal
5.1 During a period of 14 days after the date that you have received the good, you shall have the right to withdraw from the contract, without giving any reasons for such withdrawal. If you wish to make use of your right of withdrawal, you may do so in accordance with the instructions and conditions described in “How to exercise your right of withdrawal?” below.
Return of a defective good
5.2 If you consider that the good is defective or not in conformity with your order at the time of the delivery, please contact us without delay per email or in writing, presenting us with details of the good and its damage. We will then instruct you how to proceed.
6.1 This website and the goods have been prepared with the highest care and skill. We however cannot warrant that our website is always available and that the information on our website is complete, correct or up-to-date. In as far as permitted by mandatory law, we exclude any liability for damage resulting from or related to any use of our website or the information on it. Using our website will be at your own risk.
6.2 In deviation from the above our liability in connection with any good purchased through our website is limited to the purchase price paid by you for that good, unless the damage is caused by gross negligence and/or intent at our side.
6.3 Our website may include links to other websites. You agree that we have no influence on and no liability whatsoever for such linked websites. If you visit those websites, we encourage you to consult the terms and conditions and privacy policies available there.
7 Personal data
7.1 You warrant that all data you provide to us via our website or otherwise, is accurate.
7.2 The personal data that we collect in relation to this website is subject to our Privacy Statement.
8 Account and access
8.1 You can create a personal account for our website by following the registration steps described on the website. We reserve the right to close your account and restrict or deny your access to our website if we have reason to believe that you violate these Terms and Conditions.
9.1 French law applies to these Terms and Conditions.
9.2 Any disputes in connection with these Terms and Conditions shall be submitted to the court which has jurisdiction according to french law.
9.3 Statutory regulations on mandatory application of national or international consumer protection law remain unaffected.
If you need any assistance relating to the above, please contact us.
Pour toute question relative à ce qui précède, veuillez nous contacter.
Service Client Emmanuelle Zysman
33 rue de Grenelle
Customer Service telephone number : +33-1 42 22 05 57
Tigres d'Or sarl
81 rue des Martyrs
Tel. +33 (1) 42 52 01 00
E-mail : firstname.lastname@example.org
N° de TVA : FR 45452725880
Dernière mise à jour : 31/03/2015
HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL ?
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or the last good, in case it concerns one order for multiple goods which are delivered separately.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the relevant contract by an unequivocal statement. You may send us an email with same email account you used to buy the goods. We will communicate to you an acknowledgement of receipt of your message by e-mail without delay. You may also inform us of your decision to withdraw by another unequivocal statement (e.g. a letter sent by post) via the Emmanuelle Zysman (33 rue de Grenelle - 75007 Paris, France). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, costs of delivery inclueded, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You will not have the right of withdrawal if the relevant good :
has been made to your specifications or if the good is clearly personalized (embossed letters, engraving)
During the withdrawal period you should take reasonable care of the good whilst it is in your possession. We reserve the right to retain an indemnity from the price of the good that is returned if, during the withdrawal period, the good has been damaged or has been used beyond what is necessary for your verification of such good.
RETURN POLICY FOR DEFECTIVE GOODS
We guarantee that the products will comply with the Contract as provided for in Articles L. 217-4 et seq. of the French Consumer Code and we guarantee the products against hidden defects within the meaning of Articles 1641 et seq. of the French Civil Code. If the product you have purchased does not comply with the contract, you have a period of two years from the date of delivery of the product to make a claim under the French Consumer Code and are not required to provide proof of the existence of a lack of conformity. You can choose between repairing or replacing the product in question, unless one of the options is significantly more expensive than the other, in which case the Seller may proceed to the cheapest option, in accordance with the provisions of Article L. 217-9 of the French Consumer Code. In addition, you also benefit from a guarantee against hidden defects of the product(s) purchased within the meaning of Article 1641 of the French Civil Code. In this case, you can choose between cancelling the sale or reducing the sale price in accordance with Article 1644 of the French Civil Code.
If any Goods ordered by you are damaged or defective on delivery or have developed a defect, you have one or more legal remedies, depending on when you notify us of the problem, in accordance with your legal rights. If you believe that the Goods have been delivered damaged or defective or have developed a defect, you must inform us as soon as possible, preferably in writing, indicating your name, address and Order reference. Nothing in this paragraph affects your legal rights.